Frequently Asked Questions
Installation and Care
How much air do I need to add into the pump suction cup system and how often?
The industrial suction cup uses a small pump to maximize the suction power, and includes a red ring to assist in both installation and maintenance. Firmly attach the suction cup to your desired location, making sure the arm is in the proper upright position (~ 12 0’clock ). Pump the suction cup until you see the red line disappear. Once the red line is completely gone, an additional 3-6 pumps will secure the suction cup for maximum performance. The red line is a warning that the pump is beginning to lose suction. Immediately pump the unit 3-6 pumps or until the red line is no longer visible. Always check the mounting system at the beginning of the day and between patients. We recommend that you remove the pump at the end of the day to prevent it from losing suction and falling to the floor while it is not in use.
What products are able to be sterilized and how do I care for the arms?
The valve and the funnels are able to be sterilized. Please note the adapter is not able to be sterilized. To disinfect the hose, arm, clips and adapter you can use the spray/wipe method. The hose is also safe to run your standard suction cleaner solution through.
Where can I find installation instructions?
Here at A~flexX it is our goal to be a green company and do our best to eliminate waste. One of the ways we try to accomplish this is to eliminate paper as much as possible. Our manual and installation instructions are available on our website at https://aflexxassistarm.com/helpdesk/ . The manual is able to be downloaded or printed if needed. You can also simply text the word Manual to (833) 617-6512.
Products
What is the infinity hose?
The Infinity Hose is a HVE hose that is 60% lighter than the standard HVE hose. It provides less drag and more flexibility than the traditional HVE hose. Our goal in designing the infinity hose was for you to work as pain free as you can and stay healthy. The lightness of the infinity hose is also what allows our arms to hold the weight of a hose.
What is the difference between the LVE and HVE system?
LVE stands for low volume evacuation or you may know it as your saliva ejector. HVE stands for high volume evacuation or high speed suction. The LVE assist arm is designed for patient comfort and operator ergonomics and to provide maximum efficiency. Using the A~flexX LVE allows the saliva ejector to be suspended in the patient’s mouth. This allows the operator to better use their indirect vision because they don’t have to hold the LVE or “fishhook” the patient with the saliva ejector. It is designed to help lessen repetitive motion disorders due to always following around the ultrasonic and constantly fighting with the saliva ejector. The A~flexX LVE assist arm is great in conjunction with the A~flexX HVE Assist Arm Kit. The A~flexX HVE Assist Arm Kit is an economical way to utilize your high-volume suction (HVE), to Reduce Aerosol Production from ultrasonic instrumentation or high-speed hand-piece instrumentation. This is an extra oral aerosol reduction product.
What comes in the HVE Kits?
The A~flexX HVE Assist Arm kits come with the HVE assist arm, the Infinity hose, 1 funnel, 1 adapter, 2 clips attached to the arm. You can take the funnel off and use any standard HVE tip as well. The system does not limit you from using your standard HVE.
Purchases
If I order the HVE system will it also hold the LVE (saliva ejector)?
The A~flexX LVE assist arm and HVE arm are two separate arms. They can be used at the same time, but in order to have both the saliva ejector and your high volume extra oral suction you must purchase both arms or we do have a dual arm availability.
Do I need any additional products to get started if I order the kit?
When you order the HVE kit, it comes with everything you need to get started. We recommend that you order more funnels due to the sterilization process. It is recommended that the funnels be sterilized after each use. Other products you may want to have on hand are the adapters and the clips.
Do you offer a discount for bulk orders?
We do have promotions that we can offer for the LVE and HVE Kits only. If you have an order of 10 or more LVE or HVE kits please contact us at 954-600-8664 and we will be happy to help you with that.
Do I have to order a complete kit for the HVE system or can I order the arm separately?
At this time we only offer the HVE arm as a kit. This is due to the weight of our infinity hose. It is 60% lighter than the standard HVE hose and the arm is not designed to hold that weight. We offer this kit at a great price and you have everything you need to get started with the HVE extra oral aerosol reduction when you receive it.
What is the best system for my chair?
If you have any questions about what system works best for your chair, we have information on the website: Or you can contact us at 954 600-8664. .
What is the warranty?
Warranty is 1 year on any A~flexX Assist Arm this includes our LVE and HVE arms. The 1 year warranty is from the original purchase delivery date. Our infinity hose and valve have a 3 month warranty. Our clips and adaptors both come with a 30-Day Warranty. The funnels do not come with a warranty at this time and are recommended to be changed after 60 cycles in the sterilization process. Please see the details online at https://aflexxassistarm.com/returns-and-warranty/
What is the refund policy?
Our refund details are available on our website. Within the 30 days our arms, and valves are refundable. The hose is non refundable. Please see the details online at https://aflexxassistarm.com/returns-and-warranty/
What is your return policy?
We offer a 30day return policy on the LVE and HVE arms. Our hoses are non-refundable. The sterilization and disinfection process is outlined in the refund policy for all returns.
If you have any questions about what system works best for your chair.