Frequently Asked Questions

Find Answers to frequently asked questions.

Q: When will I receive our order?

A: As you may know there have been delays in the supply chain across all businesses due to the Covid-19. However, are shipping time has been less than a week. Unless, shipping out of the country. 

Q: Where do orders ship from?

A: All orders ship from Plantation Florida. 

Q:What is the use of the infinity Hose?

A: The Infinity Hose is a very economical way to transition to the use of the HVE. It is 60% lighter. If you did not want to purchase the A~flexX HVE Arm. A great alternative would be getting the Infinity Hose and the slow speed A~flexX Assist Arm. The A~flexX Assist Arm holds the saliva ejector for the operator. This helps reduce some aerosol and collects water from the back of the throat. Switching to a light hose and using the assist arm will be very helpful for both aerosol control and ergonomic

Q: Do you sell funnels for other products?

A: I am sorry we do not sell funnels unless you have purchased an A~flexX HVE Arm. This is due to our inventory control.

Q: If you get the kit with the funnel will it also hold the slow speed suction?

A: The A~flexX HVE kit /with the funnel (Extra-Oral Suction). The HVE Arm Kit is for extra-oral suction, comes with the new Infinity hose, 1 funnel, and HVE Arm. You can take the funnel off and use an HVE tip as well that is your preference. You can order extra autoclavable funnels they come 8 in a pack for $58 You can also order extra Infinity Hoses at 8feet and more docking disc. I hope this helps. There are 3 A~flexX Assist Arms   on our site the one that holds the LVE/saliva ejector and the 3 HVE Assist Arm HVE kits for extra oral suction. The A~flexX HVE kits hold the high speed suction in place and is used as an extra-oral unit. The A~flexX HVE kits utilize your own vacuum system for aerosol reduction.  The LVE arms and HVE arms are different they can not hold both the HVE and LVE at the same time.

Q: What does the Aflexx HVE Assist Arm Kit come with?

A: The A~flexX HVE Assist Arm kits /with the funnel (Extra-Oral Suction).  The HVE Arm Kit is for extra-oral suction, comes with the new Infinity hose, 1 funnel, and the HVE Arm. You can take the funnel off and use an HVE tip as well that is your preference. You can order extra autoclavable funnels they come 8 in a pack for $48 You can also order extra Infinity Hoses at 8feet. There are 4 different arms on our site the one that holds the LVE/saliva ejector and the A~flexX HVE Assist Arm that holds the HVE/ high speed suction most commonly purchased for the use of extra-oral suction.  The A~flexX HVE Assist Arms come as a whole kit. The arms are different they can not hold both the HVE and LVE at the same time.

Still have questions?

No problem! Get in touch with our team and we will get back to you as soon as possible.