We Are Here To Assist You
Find answers to frequently asked questions below or contact customer service for more assistance.
Q: When will I receive our order?
A: As you may know there have been delays in the supply chain across all businesses due to the Covid-19. We are diligently working to deliver your order as soon as possible. We will keep providing updates to make sure you are aware of your order status
Q: Where do orders ship from?
A: All orders ship from Plantation Florida.
Q:What is the use of the infinity Hose?
A: The Infinity Hose is a very economical way to transition to the use of the HVE. It is 60% lighter. If you did not want to purchase the A~flexX HVE Arm. A great alternative would be getting the Infinity Hose and the slow speed A~flexX Assist Arm. The A~flexX Assist Arm holds the saliva ejector for the operator. This helps reduce some aerosol and collects water from the back of the throat. Switching to a light hose and using the assist arm will be very helpful for both aerosol control and ergonomic
Q: Do you sell funnels for other products?
A: I am sorry we do not sell funnels unless you have purchased an A~flexX HVE Arm. This is due to our inventory control.
Q: If you get the kit with the funnel will it also hold the slow speed suction?
A: The A~flexX HVE Assist Arm kit /with the funnel (Extra-Oral Suction) is $389. The HVE Arm Kit is for extra-oral suction, comes with the new Infinity hose, 1 funnel, 2 docking disc and of course the HVE Arm. You can take the funnel off and use an HVE tip as well that is your preference. You can order extra autoclavable funnels they come 8 in a pack for $48 You can also order extra Infinity Hoses at 8feet and more docking disc. I hope this helps. There are 2 different arms on our site the one that holds the LVE/saliva ejector and the Assist Arm that holds the HVE/ high speed suction and that only comes as a whole kit. The arms are different they can not hold both the HVE and LVE at the same time.
Q: What does the Aflexx HVE Assist Arm Kit come with?
A: The A~flexX HVE Assist Arm kit /with the funnel (Extra-Oral Suction) is $389. The HVE Arm Kit is for extra-oral suction, comes with the new Infinity hose, 1 funnel, 2 docking disc and of course the HVE Arm. You can take the funnel off and use an HVE tip as well that is your preference. You can order extra autoclavable funnels they come 8 in a pack for $48 You can also order extra Infinity Hoses at 8feet and more docking disc. I hope this helps. There are 2 different arms on our site the one that holds the LVE/saliva ejector and the Assist Arm that holds the HVE/ high speed suction and that only comes as a whole kit. The arms are different they can not hold both the HVE and LVE at the same time